FAQ

Last Updated: May 13, 2025

Shopping Information

1. How do I find a product?
You can easily find products by using the Search bar at the top of any page or by browsing through the Categories available in the main menu.

2. Can I save items to a wishlist?
Yes, you can! Simply click the “Add to Wishlist” button on any product page, and it will be saved for later. You can access all your saved items by going to My Account > Wishlist.

3. How do I know if a product is in stock?
On the product page, you’ll see the real-time availability:

  • In stock: The “Add to Cart” button will be available.
  • Out of stock: You can sign up for an email alert to be notified when it’s back in stock.

4. Can I check out as a guest?
Absolutely! Guest checkout only requires your shipping and payment details. However, creating an account allows you to track your orders, save addresses, and receive exclusive offers.

Payment Information

1. What payment methods do you accept?
We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Major debit cards

2. Is my payment information secure?
Yes, your payment information is safe with us. We use 256-bit SSL encryption and are PCI-DSS compliant, ensuring your card details are transmitted and stored securely.

3. Can I use a coupon code?
Yes, you can! Enter your coupon or gift card code in the “Coupon / Gift Card” field at checkout, and click Apply.

4. What happens if my payment fails?
If your payment fails, you’ll see an error message and receive an email. Double-check your card details or try a different payment method. If the issue persists, please contact our support team for assistance.

Order Returns & Exchanges

1. What is your return policy?
We offer a 180-day return period from the delivery date for most non-sale items in new, unworn condition with tags attached. Please refer to our Returns Policy for more details.

2. How do I return an item?
To return an item:

  1. Start by submitting a request via Contact Us or email [email protected].
  2. We’ll send you a prepaid return label along with instructions.
  3. Pack the item with the invoice and ship it back to us.

3. Who pays for return shipping?
Return cost: $0.00 for approved returns (damaged, defective, or incorrect items) and first-time size/color exchanges within the 180-day period.

4. Can I exchange an item?
Yes! You can exchange an item for a different size or color. This is free for one exchange per order. Contact our support team with your order number and the desired size or color, and we’ll arrange a replacement as soon as we receive the original item.

For complete details, please refer to our Returns Policy & Refunds Policy.

Still need help?
Our customer-service team is available to assist you!
Support Hours: Monday – Friday, 9 AM – 6:30 PM EST

Address: 69905 highway 50 trlr 256, Montrose, Colorado, 81401, United States Of America
Email: [email protected]
Phone: +1 (947) 729-2966
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).

We’re always happy to assist you!