FAQ
Last Updated: May 16, 2025
Shopping Information
Q: How do I find a product?
A: Use the Search bar at the top of any page, or browse by category from the main menu.
Q: Can I save items to a wishlist?
A: Yes! Click “Add to Wishlist” on any product page to save it for later. Access your saved items under My Account › Wishlist.
Q: How do I know if a product is in stock?
A: The product page shows real-time availability:
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In stock: The “Add to Cart” button will be visible.
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Out of stock: You can sign up to receive an email alert when it’s back.
Q: Can I check out as a guest?
A: Absolutely! Guest checkout requires only your shipping and payment details. Creating an account allows you to track orders, store addresses, and receive exclusive member offers.
Payment Information
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.
Q: Is my payment information secure?
A: Yes. Omniix uses 256-bit SSL encryption and complies with PCI-DSS standards, ensuring your card details are securely transmitted and stored.
Q: Can I use a coupon code?
A: Yes! Enter your code in the “Coupon / Gift Card” field during checkout, then click Apply.
Q: What happens if my payment fails?
A: You’ll see an error message and receive an email. Please double-check your card details or select another payment method and try again. If problems persist, contact support and we’ll assist you.
Order Returns & Exchanges
Q: What is your return policy?
A: We offer a 180-day return window from the delivery date for most non-sale items in new, unworn condition with tags attached.
Q: How do I return an item?
A:
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Submit a return request via Contact Us or email [email protected].
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We’ll send you a prepaid return label and instructions.
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Pack the item with the invoice and ship it back.
Q: Who pays for return shipping?
A: Return cost: $0.00. Omniix covers return shipping for approved returns (defective, damaged, or incorrect items) and first-time size or color exchanges within 180 days.
Q: Can I exchange an item?
A: Yes! Free size or color exchanges are available (one per order). Contact support with your order number and desired exchange details. We will arrange a replacement once the original item is in transit.
For full details, please review our Returns Policy and Refund Policy.
Still Need Help?
Our customer service team is available Monday – Friday, 9:00 AM – 6:30 PM EST.
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Email: [email protected]
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Phone: +1 (947) 729-2966
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Address: Francisco Rivans Ramirez, 69905 Highway 50 Trlr 256, Montrose, Colorado, 81401, United States of America
We’re always happy to assist you!