Refund Policy

 

At Omniix, we want you to shop with confidence. Please review our refund policy carefully to understand your rights and responsibilities regarding order exchanges, cancellations, returns, and refunds.

Store Information

  • Company Name: Francisco Rivans Ramirez

  • Address: 69905 Highway 50 Trlr 256, Montrose, Colorado, 81401, United States Of America

  • Email: [email protected]

  • Phone: +1 (947) 729-2966

  • Support Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)

Order Exchanges

  • Please verify all order details—such as size, design, and quantity—before completing your purchase.

  • We do not process exchanges due to errors in order selections.

  • However, you may cancel your order within 24 hours and place a new one with the correct details.

  • For assistance, contact our support team at [email protected].

Order Cancellations

  • Cancellation timeframe: Within 24 hours of placing your order.

  • To cancel, email [email protected] within 24 hours of purchase for a full refund at no extra cost.

  • Orders cannot be canceled after 24 hours, as production begins immediately on made-to-order items.

Returns and Refunds

  • Returns are accepted within 180 days of delivery. After this period, orders are final, and refunds will not be issued.

  • Refunds or returns are valid under the following conditions:

    • Items arrive damaged or broken.

    • Products differ in design, size, or material from what was ordered.

    • Incorrect items were received.

    • Significant deviations exist from the product description.

  • Ineligible for return or refund:

    • Items that have been worn, washed, or altered.

    • Defects not caused by us.

    • Items missing original tags.

    • Minor, fixable thread issues.

  • Returned items must be in original condition and packaging.

Refund Claim Requirements

To submit a refund claim, please provide:

  • Shipping label or receipt.

  • Proof of purchase.

  • Clear evidence of defects or issues (photos recommended).

  • Any relevant communication, such as email screenshots.

Return and Refund Process

  1. Contact us at [email protected] with all required documentation.

  2. We aim to respond within 2–3 business days regarding your claim eligibility.

  3. Only ship the item after receiving a confirmation email with the return address.

  4. Include the carrier tracking number when sending your package.

Please note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Processing Time

  • Refunds are typically processed within 2 business days after we receive and inspect the returned item.

  • You will receive an email confirmation when your refund is issued, which will include the original shipping costs.

  • If your refund is delayed beyond 10–15 days, please contact your bank or credit card company for assistance.

Important Notes

  • Our return and refund policy is valid for 180 days from the delivery date.

  • Return shipping costs are the customer’s responsibility except for defective or incorrect items.

  • We are not liable for any loss or damage incurred during the return shipping process.

  • Customers are responsible for handling issues related to lost or ineligible returns independently.

  • Please contact our Support Team before initiating any return for guidance and assistance.

For any questions or further assistance, please reach out to us via our Contact Us page or email [email protected].

Thank you for shopping at Omniix. Your satisfaction is our priority.