Return Policy

Last Updated: May 13, 2025

At Omniix, we understand that returns may sometimes be necessary, and we are committed to making the process as simple and convenient as possible. If you are not fully satisfied with your purchase, we’re here to assist you.

Return Eligibility

  • We accept returns for non-sale items within 180 days of delivery.
  • To qualify for a return, items must be in original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt.

How to Initiate a Return

To start your return process, please contact our support team via the Contact Us page within 180 days of delivering your product. For a quicker resolution, kindly include the following details in your request:

  • Name on the order
  • Order number
  • A detailed description of the issue
  • Photos illustrating the problem (if applicable)
  • Your preference for a replacement or a refund

Please be advised that we are not responsible for customer errors, such as spelling or grammatical mistakes, problems with original images, or any ordering issues. We encourage you to double-check your order details before finalizing your purchase.

Return Shipping Cost

  • Return Cost: $0.00

Return Procedure

Once your return request is approved and you have received the return address, please follow the steps outlined below:

  1. Prepare Your Return Package:
    • Print and include your purchase confirmation email with the returned items.
  2. Ship the Package:
    • Use your local post office or a courier service to send the items back to our warehouse.
    • Please provide us with the tracking number from your chosen courier or post office for tracking purposes.
  3. Confirmation:
    • After we receive your returned items, you will receive an email confirmation from us.
    • We will also notify you of the approval or denial of your refund request via email.

Refund Processing

Once your return is approved, we will process your refund. Refunds will be issued to your original payment method. Please allow 5-7 business days for the processing time, and note that it may take additional time for your financial institution to reflect the refund in your account.

Help & Customer Support

If you have any questions or need assistance with your return, please don’t hesitate to reach out to us. Our customer service team is available Monday to Friday, 9:00 AM – 6:30 PM EST.

Address: 69905 highway 50 trlr 256, Montrose, Colorado, 81401, United States Of America
Email: [email protected]
Phone: +1 (947) 729-2966
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).

Customer satisfaction is our top priority, and we are here to make the return process as easy as possible for you. We look forward to resolving any concerns you may have!

Thank you for shopping with Omniix!