Returns Policy

 

At Omniix, your satisfaction matters to us. We understand that sometimes returns are necessary, and we strive to make the process as smooth and hassle-free as possible.

Store Information

  • Company Name: Francisco Rivans Ramirez

  • Address: 69905 Highway 50 Trlr 256, Montrose, Colorado, 81401, United States Of America

  • Email: [email protected]

  • Phone: +1 (947) 729-2966

  • Support Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)

Return Eligibility

  • Returns are accepted within 180 days of receiving your order for non-sale items only.

  • Items must be returned in their original condition: unwashed, unworn, with all tags attached, and accompanied by the original sales receipt.

  • Please carefully review your order before purchase as we are not responsible for customer errors such as misspellings, ordering mistakes, or issues with original images.

How to Initiate a Return

To start a return, please contact our support team via the Contact Us page within 180 days of product receipt. For a quicker resolution, include:

  • Your full name on the order

  • Order number

  • Detailed description of the issue

  • Photos clearly illustrating the problem

  • Your preference for a replacement or refund

Returns Shipping Cost

Return cost: $0.00 (We cover the return shipping cost.)

Returns Procedure

Once your return request is approved and you receive the return shipping address, please:

  1. Prepare your package: Include a printout of your purchase confirmation email with the returned items.

  2. Ship your package: Use your local post office or courier service and provide us with the tracking number.

  3. Confirmation: After we receive your return, you will get an email confirmation. We will also notify you via email regarding the approval or denial of your refund or replacement request.

Additional Support

If you have any questions or need assistance with the return process, please contact us anytime. Your satisfaction is our highest priority.

Thank you for shopping with Omniix. We are here to make your experience enjoyable and worry-free.