Shipping Policy

 

Welcome to Omniix! We are committed to providing you with a smooth and reliable shipping experience. Please read our shipping policy carefully to understand how your orders will be processed, shipped, and delivered.

Store Information

  • Company Name: Francisco Rivans Ramirez

  • Address: 69905 Highway 50 Trlr 256, Montrose, Colorado, 81401, United States Of America

  • Email: [email protected]

  • Phone: +1 (947) 729-2966

  • Support Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)

Shipping Carriers

We partner with trusted shipping carriers to deliver your orders safely and on time, including:

  • USPS

  • DHL

  • EMS

  • Local postal services

Order Processing

  • Orders are processed once payment is successfully accepted.

  • Processing is conducted only on business days (Monday to Friday), Eastern Standard Time (EST, GMT-5), excluding Post Office holidays:

    • New Year’s Day

    • Presidents’ Day

    • Memorial Day

    • Independence Day

    • Labor Day

    • Thanksgiving

    • Christmas

  • Cut off – time 5:00 PM EST (GMT-05:00) on business days will be processed the same day. Orders placed after this cutoff time or on weekends/holidays will be processed on the next business day.

Estimated Delivery Time & Shipping Fees

Delivery time depends on your location and shipping method selected. Please note delivery times are estimates and cannot be guaranteed due to factors beyond our control once the package is in transit.

Delivery Method Handling Time Transit Time Shipping Cost Fulfillment Days
Standard Delivery 1–7 business days 7–20 business days $4.99 Monday – Friday
Fast Delivery 1–2 business days 10–15 business days $14.99 Monday – Friday

Delivery Time = Handling Time + Transit Time

  • For personalized or customized orders, please allow additional time for design and production based on complexity.

Shipping Restrictions

We currently do not ship to the following locations:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam

  • US Virgin Islands

  • APO/FPO addresses

  • International destinations outside the continental United States

Order Tracking

  • After your order is processed (1–2 business days), you will receive a tracking number via email. Please check your spam/junk folder if you do not see it.

  • Allow 3–7 days for the carrier to scan and update your tracking information.

  • You can track your order status anytime via our Order Tracking page.

  • If your order has passed the estimated delivery date, please contact us immediately for assistance.

Incorrect or Incomplete Shipping Addresses

To ensure timely delivery, please:

  • Provide accurate and complete shipping information at checkout.

  • Incorrect or missing address details may delay your order, as we may need to contact you for updates.

  • We are not responsible for orders shipped to incorrect addresses or returned to sender due to wrong address details.

  • Returned packages will be stored by our shipping partners and disposed of if unclaimed.

  • Re-shipping fees will apply to orders returned due to incorrect address information.

  • If you request the carrier to forward or redirect your package after it has left our warehouse, we disclaim responsibility for loss, theft, or damage.

Customer Support

At Omniix, your satisfaction is our top priority. If you have any questions or concerns about your order or shipping, please do not hesitate to contact us:

  • Email: [email protected]

  • Phone: +1 (947) 729-2966

  • Support Hours: Monday to Friday, 9:00 AM – 6:30 PM EST

Thank you for shopping with Omniix! We appreciate your business and look forward to delivering your order promptly.